Helpdesk Coordinator

Posted: October 15, 2009

ISE Corporation, a global leader in hybrid-electric drive systems and components for clean heavy-duty propulsion located in Poway, CA, is seeking a Helpdesk Coordinator to provide desktop and helpdesk support to offsite and onsite employees.

The successful candidate will have:

  • Experience with Microsoft XP installation and troubleshooting, Microsoft Office including Outlook, Active directory and domain support, VPN, TCP/IP networks and wireless networks
  • A positive professional attitude and excellent customer relation skills
  • The ability to perform effectively in a very active environment
  • Hands-on hardware installation and troubleshooting skills
  • A minimum of 2 years of computer service experience in a XP/2000 environment or equivalent education
  • A minimum of 2 years of direct customer contact/customer service
  • Strong communication skills (verbal and written)
  • Hardware/Software troubleshooting experience in environments servicing local and remote users
  • The capacity to work as a self-starter in an unsupervised environment with attention to detail required
  • A High School diploma
  • An A+ certification or Microsoft Certification

Specific tasks and responsibilities will include:

  • Providing front line technical support to users for all IT support requests
  • Performing desktop and laptop installation and technical troubleshooting
  • Image machines for new users using Ghost software and images
  • Keeping ghost images up to date as needed, review updates and apply as needed
  • Maintaining helpdesk issues list, prioritizing issues and documenting resolution
  • Maintaining computer hardware and software inventory
  • Installing and maintaining VOIP desk phones for employees
  • Assisting users with all in one copier/scanner/fax issues
  • Providing basic level training on computer and phone issues to users as needed
  • Assisting users with wifi and broadband wireless connectivity issues
  • Documentation of current procedures and new user orientation issues
  • Other duties as assigned such as filing and moving equipment




Interested applicants should send their resumes along with a cover letter to:

Human Resources Department
ISE Corporation
12302 Kerran Street
Poway, CA 92064-6884
Fax (858) 413-1733
careers@isecorp.com